Anello in oro bianco con diamanti Lab-Grown taglio smeraldo e taper, 1,31 carati.

What are the estimated delivery times for the products and what are the related shipping rates?
C01Jewels offers a free, fully insured shipping service directly to your door
After receiving your order, we aim to process it within 1-2 business days.

UPS delivery times in Italy depend on the service selected and the destination location. General delivery time estimates for the main UPS services:

• UPS Standard: Delivery within 2-5 business days.
• UPS Express: Delivery within 1-2 business days.

For further information regarding shipping, visit the Shipping and Delivery page

What measures do you take to ensure the safety of shipments during product transportation? Are shipments insured?
All our packages are properly packaged to protect the products during travel. Additionally, all shipments are fully insured to ensure complete coverage in the event of damage or loss during transit.

Do you offer an express shipping service for orders requiring urgent delivery?
Yes, we offer an express shipping service for orders requiring urgent delivery. You can select this option during checkout to receive your products faster. Please note that additional charges may apply for this shipping option.

Where do you ship your products? Do you offer international shipping?
We're sorry, we currently ship exclusively to Italy.

How long does it take to process a return and receive a refund?
Once the package has been received in our warehouse and verified that it is intact and that there are no signs of wear and tear from use, we will issue the refund within 10 working days using the payment method with which the order was placed.

What is your return policy?
If for any reason you are not fully satisfied with your purchase, you can request a return no later than 14 days from the delivery date. The consumer is required to return the goods no later than 14 days from the date on which he communicated his decision to withdraw from the contract.
Free returns are guaranteed only if the product is still inside the original packaging and if it has all the tags / labels of the manufacturing company.
Before returning an item, inform our team by making a request via our form CLICK HERE.

What items can I return?
C01Jewels does not accept replacements or refunds on engraved and personalized items.

Can I change the shipping address after placing the order?
Yes, you can change your shipping address after placing your order by contacting our customer service as soon as possible. However, we recommend that you do this before your order is processed and shipped to ensure smooth delivery. If your order is still being prepared, you have the flexibility to change or cancel it by contacting our customer service team via email at support@c01jewels.com.

Our customer support team will be happy to assist you and provide you with the necessary support.

How do I track my shipment once I have placed my order? Once your order has been shipped, you will receive a shipping confirmation email containing a link to track your shipment. You can use this link to track the delivery status of your order in real time.

Can I request delivery to a different address than the billing address?
Yes, you can request delivery to a different address than your billing address during the checkout process. You will have the option to enter a separate shipping address and select the desired option.

Is it possible to request a gift box?
Each C01 jewel is carefully hand-packaged and presented in its elegant gift box

Is registration on the site required to complete an order?
No, it is not necessary to register on the site to complete an order.

What do I need to do to create an account on your site?
To create an account on our site, simply click "Register" or "Account" at the top of the page and fill out the registration form with your personal information.

How can I reset my password if I have forgotten it?
If you have forgotten your password, you can reset it by clicking "Forgot Password" on the login page and following the instructions to reset your password via email.

What benefits does creating a customer account offer?
Creating a customer account offers numerous benefits, including access to a detailed history of your purchases and the ability to store your delivery and payment details for future purchases, facilitating the checkout process

Can I change an order?
Once the order has been placed, it is not possible to modify it directly from the website. However, you can contact our customer service to request any changes or cancellations before your order is processed and shipped.

What are the advantages of subscribing to the newsletter?
Subscribing to the newsletter allows you to receive periodic updates on our new products, special offers and exclusive promotions reserved for our subscribers.

For further information, read the Jewelery Maintenance Guide

What are the tips for cleaning and caring for jewelry?

To clean and care for your precious items we recommend removing dirt residues from diamond jewelery using warm water and neutral soap, together with an ultra-soft bristle brush. Be sure to rinse thoroughly and dry gently to avoid stains and scratches.

Protect your jewelry when you're not wearing it by using soft, fabric-lined bags or boxes to prevent scratches .

Can I wear my jewelry during everyday activities, such as showering or swimming?

To ensure the durability and shine of your jewels over time, it is advisable to refrain from wearing them during household chores, sporting activities or sleeping at night. Furthermore, it is preferable to avoid exposure to substances such as sweat, water or dust, which could compromise its integrity and brilliance.

It is suggested to remove them during such activities to preserve their elegance and beauty in the long term.

How can I prevent my jewelry from oxidizing or ruining?

Avoid exposing your jewelry to corrosive chemicals such as ammonia, bleach or solvents, as they can damage the metals and gemstones, compromising their shine and beauty.

Also, be careful of bumps and scratches, which, despite the diamonds' strength, could cause them to break or abrade. Therefore, it is advisable to wear jewelery with caution and to remove it during activities likely to put it at risk.

What should I do if my jewelry becomes dull over time? How can I keep my jewelry shiny and in great condition?

The best way to keep your jewelery in impeccable condition is to have it serviced annually at jewelery shops or specialist workshops. These experts will clean and restore your jewelry, operations that require specific equipment not available at home. While it may involve some inconvenience and additional cost, such care is essential to preserving the integrity of the jewelry over time

What is the difference between a laboratory diamond and a natural diamond?

While natural and lab diamonds may be similar in many ways, including appearance and chemical composition, the main differences lie in their origins, formation processes, cost and environmental impact.

The choice between a natural and a laboratory diamond depends on the individual preferences and priorities of the buyer.

For more information click here!

What processes are used in the production of laboratory diamonds?

The processes used in the production of laboratory diamonds are:

1. HPHT (high pressure high temperature)
2. CVD (chemical vapor deposition)

To find out more, visit the Sustainable Diamond Sourcing page

How can you determine if a diamond is of natural or laboratory origin?

With the naked eye or with a magnifying glass it is not possible to perceive differences even by an expert gemologist, as they are both diamonds. The only possible way that can determine the difference is to carry out a specific analysis of the stone with specialized machinery present in qualified laboratories which will analyze the presence and conformation of nitrogen molecules inside the stone, managing to understand their origin.

What is the price variation between lab-grown and natural diamonds?

The LAB diamond is certainly more accessible than the natural diamond. Depending on the size, the price range between natural and laboratory diamonds changes dramatically, the larger the diamond, the greater the price difference.

What do they represent and what are the relevant factors of the 4Cs of diamonds?

The 4Cs of diamond determine the intrinsic value of a stone. They represent the main characteristics of a diamond, and are: carat (weight), color (transparency), clarity (clarity), cut (cut). For more information visit the 4 Cs of Diamond page

Do laboratory-grown diamonds have certifications?

All C-01 jewels diamonds above 0.50 ct (as regards the brilliant cut ) are equipped with international IGI certification .

All C-01 jewels diamonds above 1.00 ct (as regards shape cuts ) are equipped with international IGI certification .